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Case Study: Terminal Refresh

218 Wyse terminals and screens were shipped to 33 sites across Australia – a mix of capital cities, regional towns and remote locations – for the replacement of existing devices against a tight deadline.

 

Project Management, Installation and Logistics:

  • Minimise Business Impact: Co-ordinate individual replacements to avoid disruption in a live environment.
  • Commission and Test New Hardware: Install replacements, customising to match existing configuration and recording details.
  • Categorise Equipment: Maximise remainder by classifying equipment into recycling, waste, spares and returns to head office.

Outcomes

  • Not a single appointment or deadline missed even though – in some locations – we were working around severe bushfires.
  • No repeat visits required for faults or additional training requirements.
  • Finished ahead of allotted time and well within budget.
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What Made This Successful

  • Great geographical reach (capital cities, regional and remote).
  • Tried and proven project management practices.
  • Knowledgeable technical resources.
  • Great rapport with customer’s IT management & project team.
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